Pricing

Please note, all orders must quote Ref# SOLS-L1 to receive the following discount.

Gridrax is offering a 15% discount on the Venmill DVD repair machine and the whole Venmill line.  Gridrax is also extending the 15% special discount to all Gridrax products.  Purolator and UPS will be used for freight.  Freight quotes are available upon request.  This discount may not be applied in combination with any sales flyers or other promotional offers.

Price Protection: There will be price protection for 90 days from the beginning of the offer period.  Gridrax and Venmill make every effort to hold published prices but prices may change without notice thereafter.  All price changes will be posted on the website at www.gridrax.com  The prices will be those in effect on the website at the time of order entry.

Minimum Order Rules:  No minimum order value is required on an order.

Purchase Order Format:  All order MUST reference the agreement number SOLS-L1.  This information is essential for customer service to recognize your special privileges.  Credits will not be provided for cases where this information has been omitted on the order.

Taxes:  GST and Provincial taxes will be added to each invoice unless an exemption from GST has been claimed on each purchase order.

Invoicing:

1. Invoices will be sent for each purchase order as shipments are made.
2. Credits will be issued against a specific invoice within 7 days from the date goods are received back in our warehouse and inspected to be in good condition. 
3. Terms will be net 30 days.
4. Payment by MasterCard, Visa or American Express is acceptable.

Returned Goods:  All merchandise returns must be authorized by a customer service representative or your assigned account executive and reflects an assigned Return Authorization (RA) number.  By assigning an RA number for each return, the problem can be corrected immediately and a replacement order entered the same day.  No new purchase order number will be required for an identical replacement.

Returns will be accepted, except for custom imprinted or custom manufactured items for a period of 30 days from the shipping date.  Freight charges for returns to Gridrax Store Equipment are the responsibility of the customer unless the return is due to a mistake on the part of Gridrax, or if it is an exchange of defective items.

Custom manufactured items (includes all manufactured and other products made to the customers specifications) are considered NON-RETURNABLE and will be subject to a minimum restocking fee of 60%.

Items returned without an RA number will be subject to a 20% restocking fee.  Items returned because "ordered wrong" (wrong colour, wrong size, etc.) will be subject to a minimum 15% restocking fee.  Furniture (finished goods) items returned will be subject to a minimum 20% restocking fee.

Return instructions will be issued for each RA number assigned by your account executive.  A credit to your account will be issued for each return within 7 days.  No cash or cheques will be issued.