A blog from the Southern Ontario Library Service

Librarian’s Guide To Homelessness – now available on LearnHQ

SOLS is excited to announce that the Librarian’s Guide to Homelessness is now available on LearnHQ.

Course creator Ryan Dowd recently presented to a packed room at the OLA Super Conference.  This online course provides a deeper dive into the topics covered in the in-person session.

Ryan runs the second-largest homeless shelter in Illinois and is the author of  The Librarian’s Guide to Homelessness (published by ALA).

The online training course teaches a three-part strategy for modern public libraries:

  1. Understand the homeless experience.
  2. Recognize that—because of that experience—threats and punishment are ineffective with homeless patrons.
  3. Learn how to use the tools and skills of “Empathy-Driven Enforcement” instead.

Training has three goals:

  1. Your staff is more confident.
  2. Your library is calmer and safer.
  3. Your library is inclusive, serving homeless patrons alongside everyone else.

This training is sold as a whole library license that covers your entire staff (and volunteers) and provides access for one year.

Ontario public libraries will get a discount of 25% off the registration price by registering through the online registration form available through LearnHQ.

Click here to learn more or to register.

Homelessness Training Course Image