PUBLIC LIBRARY STAFF
Competencies are the skills, abilities and knowledge necessary for successful individual job performance and the successful achievement of organizational outcomes. A competencies approach to performance management has been gaining momentum in recent years precisely because it links individual performance to organizational goals and strategies.
Explore SOLS Competencies Index
The SOLS Competencies Index for Public Library Staff is divided into 5 categories:
Each category is comprised of several skill sets. For example, the Public Service category is comprised of the following nine skill sets: Customer Service, Access Services, Adult Services, Programming & Outreach, Readers' Advisory, Reference, Patron Training, Children's Services, and Young Adult Services.