Overview

Personal/Interpersonal:

  • Communication
  • Collaborative Relationships
  • Learning & Growth Mindset
  • Ethics & Values
     

Public Service:

  • Customer Service
  • Access Services
  • Programming & Outreach
  • Readers’ Advisory
  • Reference
  • Patron Training
  • Adult Services
  • Children’s Services
  • Young Adult Services
     

Technology:

  • Technology Core Competencies
  • Software Proficiencies
  • Hardware & Software Administration
  • Operating & Automation Systems
  • Public Access Computing
  • Server Administration
  • Networking & Security
  • Web Design & Development
  • Technology Planning, Policy Development & Training
  • Enterprise Computing 

Management/Leadership:

  • Budget & Finances
  • Funding Development
  • Laws, Policies & Procedures
  • Ontario’s Public Library Sector
  • Board Engagement & Development
  • Municipal Relations
  • Organizational Leadership
  • Personnel Management
  • Customer Service Champion
  • Planning
  • Project Management
  • Service or Department Oversight
  • Staff Training & Development
  • Facilities
  • Community Relations
  • Marketing
     

Collection Management:

  • Collection Development
  • Collection Evaluation
  • Collection Control & Maintenance
  • Organization of Collections
  • Marketing of Collections
  • Digital Resources Technology
 

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The Southern Ontario Library Service  is working to make our website accessible to all. We welcome comments and suggestions on access improvements and encourage you to take a look at our updated Accessibility Policy. If you require a particular PDF or word document in an accessible format, please do not hesitate to contact us. We also offer BrowseAloud reading support - click on the orange graphic to the right to launch.  Learn more about BrowseAloud.

The support of the Government of Ontario through the Ministry of Tourism, Culture and Sport is gratefully acknowledged.