Laws, Policies & Procedures

Well written policies and procedures, based on a sound understanding of applicable legislation, help all levels of staff to be consistent in their responses to situations and in their relationships with users, colleagues and other stakeholders.

Last updated: July 25, 2014

 

Competency: Understands, applies and explains applicable laws

Associated Knowledge, Skills and Abilities:      

  • Understands and applies provincial and federal laws that pertain directly to libraries and to public entities in general
  • Understands and applies provincial and federal laws that pertain directly to workplaces such as libraries
  • Maintains awareness of current policy and legislative initiatives that may impact library services and administration.

 

Competency: Develops policies and procedures to guide efficient and effective library operations

Associated Knowledge, Skills and Abilities:      

  • Applies a thorough understanding of library user needs and the library’s mission in developing and reviewing policies and procedures
  • Develops and updates policies in collaboration with management, the library board,  the municipality, regional government, and organizations such as provincial agencies and associations, as appropriate
  • Understands liability and legal issues pertaining to developing and adhering to policy and procedures
  • Explains the rationale underlying legislation affecting library service, policies and procedures
  • Seeks staff and user feedback during policies and procedures development
  • Understands the relationship between library policies and customer service and seeks to alleviate policy barriers to good service
  • Continuously evaluates the need for new or revised policies and procedures.

 

Competency:  Creates policies and practices to ensure safety and security

Associated Knowledge, Skills and Abilities:      

  • Creates and regularly evaluates emergency response policies and procedures; prepares staff to respond appropriately
  • Maintains up-to-date policies/procedures for staff communication and crises communication
  • Creates and regularly evaluates disaster preparedness and recovery plans for library resources and equipment
  • Understands and monitors measures for workplace accident prevention.

 

The remaining three competencies are in keeping with the preceding, but at a lower level of responsibiity:

 

Competency:  Enforces the library’s policies and procedures in the supervision of public service

Associated Knowledge, Skills and Abilities:      

  • Understands and enforces the library’s policies and procedures, using personal judgment and flexible responses when called for
  • Explains the rationale underlying library policies and can relate them to legislation where it exists
  • Regularly reviews emergency response policies and procedures and prepares staff to respond appropriately.  

 

Competency:  Demonstrates a general understanding of key legislation that impacts the supervision of public library service

Associated Knowledge, Skills and Abilities:      

  • Develops an awareness of the key pieces of legislation related to the supervision of public library service in Ontario
  • Applies legislation reliably for common/usual public service situations
  • Knows when to seek advice and when to communicate with management.

 

Competency:  Contributes to policy development

Associated Knowledge, Skills and Abilities:      

  • Understands the relationship between library policies and customer service
  • Seeks to remove barriers to customer satisfaction where feasible
  • Reports to management policies and procedures that are challenging and problematic
  • Presents recommendations for changes to policies and procedures based on customer feedback and experience. 

 

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