Staff Training & Development

Helping community members develop 21st century skills requires staff with 21st century skills of their own.  Creating a strong organizational culture that fosters learning and innovation requires board and management support.  Continuous staff development is essential for libraries striving to successfully navigate their changing landscape.  

Last updated: July 21, 2014

Competency:  Establishes strategies, initiatives and resources to sustain a learning environment that is pervasive throughout the library

Associated Knowledge, Skills and Abilities:     

  • Promotes the importance of continuing staff development and provides appropriate opportunities
  • Understands how continuous learning for library staff relates to the provision of quality library service
  • Cultivates a culture that enables both formal and informal learning processes in the workplace and encourages continuous self-directed learning 
  • Creates opportunities for experiential and project-based learning; encourages experimentation, tinkering and play as learning methods 
  • Finds ways to make learning together and from one another fun and engaging 
  • Promotes a performance-based culture that aligns learning goals and objectives with desired outcomes
  • Fosters staff growth and opportunity through mentoring, coaching, shadowing and experimenting. 

Competency: Plans for and supports staff development

Associated Knowledge, Skills and Abilities:

  • Assesses staff skills using competencies and other methods to identify training needs
  • Identifies training needs based on internal and external changes that impact the library
  • Works with management to secure the funding necessary to offer training opportunities to staff
  • Enables informal learning through conversation, modeling and spontaneous training sessions
  • Works with staff to create individualized development plans to gain necessary competencies (knowledge, skills, and abilities)
  • Identifies learning opportunities that foster 21st century skills, such as problem-solving, critical and creative thinking, communication and innovation
  • Creates opportunities to review and reinforce learning
  • Evaluates learning initiatives and outcomes.


Competency:  Develops and implements appropriate training strategies for staff

Associated Knowledge, Skills and Abilities:

  • Understands and applies knowledge of adult learning theory
  • Designs training activities to meet the needs of targeted audiences and to support specific results
  • Develops and implements training solutions that focus on the learner and accommodate different learning styles
  • Understands the variety of instructional methods available, including e-learning and blended learning
  • Understands and applies instructional design concepts
  • Manages the learning environment for optimal participant experience and value.


Competency: Develops effective methods to evaluate learning initiatives

Associated Knowledge, Skills and Abilities:

  • Involves each employee in the development, pursuit and assessment of his or her own learning goals
  • Communicates the expectation for self-directed learning in setting and reaching learning goals 
  • Determines measures of success for all training strategies
  • Employs multiple evaluation techniques
  • Develops processes to evaluate transfer of learning to the workplace and achievement of targeted competencies
  • Provides time and procedures to review and reinforce learning.


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