Access Services

Access Services keeps materials flowing in a well-regulated manner, striving to make the library’s need to track information on membership and circulation a positive customer experience.

Last updated: June 26, 2014

Competency: Understands and executes the basic operations of the circulation function

Associated Knowledge, Skills and Abilities:

  • Demonstrates general knowledge of the library automation systems and specific knowledge of the operations that apply to circulation procedures
  • Accurately performs circulation procedures for all library materials (check-in, check-out, renew, place holds etc.)
  • Accurately performs procedures for membership records including adding new members, updating records, processing fines and other financial transactions
  • Demonstrates knowledge of the OPAC (online catalog) and uses a variety of tactics to locate items in the collection (via subject heading, author, title, keyword searches, etc.)
  • Understands and follows provincial privacy legislation and  library policies and procedures with respect to user records
  • Keeps current with changes in library technology (eg. RFID), the automation systems and in circulation operations and policies 
  • Accurately performs procedures for shelving, shifting and shelf reading.

Competency: Assists users in making the best use of the library

Associated Knowledge, Skills and Abilities:

  • Explains and performs intra- and interlibrary loan procedures,  resource sharing, and reserves and other options  for obtaining materials not available in the library
  • Understands and explains service options available to customers, including customers with disabilities e.g., renewing items, checking membership status
  • Understands, explains and adheres to circulation and resource sharing policies and procedures, including copyright issues
  • Is able to appropriately solve problems and issues that arise  in the performance of duties at the circulation desk (fines and fees, lost items, policy issues).


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The Southern Ontario Library Service  is working to make our website accessible to all. We welcome comments and suggestions on access improvements and encourage you to take a look at our updated Accessibility Policy. If you require a particular PDF or word document in an accessible format, please do not hesitate to contact us. We also offer BrowseAloud reading support - click on the orange graphic to the right to launch.  Learn more about BrowseAloud.

The support of the Government of Ontario through the Ministry of Tourism, Culture and Sport is gratefully acknowledged.