Adult Services

Providing library services to the community is no trivial pursuit, given the diversity of needs and interests to be met.  The ability to serve the needs of older adults and seniors increases in importance as the population ages.

Last updated: June 26, 2014

Competency: Designs and implements library services to meet the needs and interests of the entire adult community

Associated Knowledge, Skills and Abilities:

  • Uses a variety of ongoing methods to determine the interests of adults and seniors in the community (obtains demographic data, surveys users and non-users, follows current events, collects input from frontline staff, etc.)
  • Analyzes demographic and other data collected about the community and develops a wide variety of services to meet the needs and interests of target audiences
  • Understands the range of seniors (baby boomers to the elderly) and identifies their particular needs and interests, acknowledging the range of skills, knowledge, strengths and limitations they bring to the library
  • Creates connections with other library departments
  • Identifies potential partners in the community that have compatible goals and objectives to serve adults, and develops cooperative services and programs to extend and enhance library service
  • Identifies and maintains regular communication with agencies, institutions and organizations serving seniors in the community
  • Solicits and considers the opinions and requests of seniors when planning, implementing and evaluating programs and services
  • Aligns all services and programs with library policies and procedures
  • Evaluates all services, using appropriate evaluation strategies (evaluation forms, customer satisfaction surveys, input from frontline staff and other stakeholders, etc.), and uses the results to improve future services.


Competency: Articulates and communicates to stakeholders the needs of seniors to receive quality library service

Associated Knowledge, Skills and Abilities:

  • Models and promotes a welcoming, supportive and non-judgmental attitude towards seniors
  • Promotes awareness of services to seniors within the library governance structure and lobbies for inclusion in the library’s plans and budget processes.


Competency: Uses Web tools and social networking to engage with and provide services to users

Associated Knowledge, Skills and Abilities:

  • Understands and articulates the importance of engaging with users in ways that extend beyond the physical library
  • Investigates and evaluates tools, and identifies those most applicable to the library’s services and community needs (blogs, wikis, widgets/toolbars, social networks, other emerging online tools)
  • Demonstrates proficiency with selected tools to provide effective library services based on objectives
  • Explores the potential of new and emerging social networking tools to interact with users and meet their information needs
  • Understands the unique opportunities, norms and limitations of online engagement with users
  • Devises strategies to keep up with emerging tools and techniques, and connects with professional communities to seek and share best practices
  • Assists users with setting up and using Web tools and participating in social networking communities.

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