Hardware & Software Administration

Every position in the library depends on the proper installation and reliable functioning of all of the computer equipment and software across the system, possibly including multiple locations. The hardware is the skeletal structure on which all computing functions are hung. The software needs to be properly configured for the particular skeletal structure and networking infrastructure in use across the system. 

Last updated: April 5, 2016

Competency:  Installs, configures and maintains computer equipment and peripheral devices

Associated Knowledge, Skills and Abilities:

  • Understands in detail the functions of the computer hardware, internal components, peripherals and external storage drives
  • Performs advanced troubleshooting methodologies for computer hardware and peripherals
  • Connects and troubleshoots any hardware and drivers required for RFID
  • Installs and configures a variety of computer components
  • Understands hardware performance and the impact of individual components on performance
  • Pursues the most effective and efficient ways to obtain technical support
  • Isolates, identifies and articulates problems with hardware.


Competency:  Installs, configures and maintains printers and scanners

Associated Knowledge, Skills and Abilities:

  • Connects printers, including 3D printers, adds printer drivers and configures properties
  • Connects scanners, adds scanner drivers and configures properties
  • Supports users’ access to networked printers and scanners
  • Isolates, identifies and articulates problems with printers and scanners
  • Implements and supports wireless printing.


Competency:  Manages software applications for staff and other nonpublic computers

Associated Knowledge, Skills and Abilities:

  • Evaluates and selects software applications appropriate for staff and other users
  • Installs and configures software applications
  • Isolates, identifies and articulates problems with software applications
  • Understands and manages licensing for all software applications
  • Understands group, consortia and discounted purchasing options and selects the most appropriate option from those available
  • Understands open-source options for software in libraries.


Competency:  Provides administration for optimum performance of database programs

Associated Knowledge, Skills and Abilities:

  • Monitors and implements procedures to improve performance
  • Implements measures to secure, back-up, restore and repair database information
  • Implements methods for sharing database information. 

Please review sols.org's Terms of Use. For questions, comments and suggestions regarding this website, please Contact SOLS Helpdesk.

The Southern Ontario Library Service  is working to make our website accessible to all. We welcome comments and suggestions on access improvements and encourage you to take a look at our updated Accessibility Policy. If you require a particular PDF or word document in an accessible format, please do not hesitate to contact us. We also offer BrowseAloud reading support - click on the orange graphic to the right to launch.  Learn more about BrowseAloud.

The support of the Government of Ontario through the Ministry of Tourism, Culture and Sport is gratefully acknowledged.