Public Access Technology Systems

Computers for public use bring people into the library. Public computing has come a long way since its introduction in the mid-1990s. In addition to the foundational knowledge in the other technology sections, the public’s use of computers puts extra and unique demands on the set-up of the hardware, software, networks and security.

Last updated: April 5, 2016

Competency:  Installs and configures the library’s public access computers and networks to best meet the needs of library users

Associated Knowledge, Skills and Abilities:

  • Determines the needs for public access computers, wireless access and programs
  • Understands the nature of security threats to a public access system
  • Selects and installs appropriate computer, networking and peripheral hardware for public use
  • Installs and configures appropriate operating systems and software applications for public use
  • Selects, installs and configures appropriate public access computer security measures
  • Configures public networks to secure and isolate them from nonpublic computers and networks
  • Selects, installs and configures access, bandwidth and content restriction measures as directed by library policy
  • Identifies and implements options for reservation, time and print management systems
  • Applies AODA recommendations for physical and electronic equipment where applicable
  • Understands pros and cons of open-source vs. proprietary software and identifies solutions that best meet user needs within organizational resources.


Competency:  Maintains and troubleshoots the library’s public computers, networks and security

Associated Knowledge, Skills and Abilities:

  • Develops and executes plans for maintenance and update tasks of public computer hardware, operating systems, security and applications
  • Tracks and maintains software licences to ensure currency
  • Keeps current of advances in tools and applications of benefit to users and determines the implications of deploying them on the public computers
  • Establishes metrics that can be tracked, reported and used to evaluate the effectiveness of public access technology services while respecting the privacy and intellectual freedom of library patrons.

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