Intermediate Technology Competencies

This section defines a set of technology competencies that most staff need in order to contribute to the overall effectiveness of the organization, whether they are behind the scenes or interacting with the public.

These competencies should supplement those in Basic Computer Literacy.

Last updated: April 7, 2016

Competency: Demonstrates a general understanding of all the technologies utilized by the library: e.g. catalogue, website, social media etc.

Associated Knowledge, Skills and Abilities:

  • Searches the catalogue competently
  • Understands the variety of access points in the library’s catalogue (author, subject, keyword)
  • Navigates the basic ILS modules with ease (circulation, membership, catalogue)
  • Navigates the library’s website knowledgeably.


Competency:  Understands and uses the Internet and web based applications

Associated Knowledge, Skills and Abilities:

  • Understands the basic structure of the Internet and the World Wide Web (websites and web pages)
  • Identifies and uses common browsers for accessing the web; understands and uses URLs
  • Uses common functions of web browsers (navigation buttons, scroll, add “bookmarks” or “favorites,” print)
  • Troubleshoots connections to internet and network connectivity, and understands how the internet service is provided and who to contact for technical support (name of internet host, municipal contact)
  • Downloads and saves files from the Internet, including image, audio and video
  • Downloads e-books and audiobooks and performs troubleshooting on e-readers and other handheld reading devices
  • Demonstrates familiarity with RSS and feedreaders or other means to manage feeds.


Competency:  Performs basic information searches

Associated Knowledge, Skills and Abilities:

  • Identifies and uses search engines, web directories and online databases
  • Evaluates information for quality and credibility
  • Can organize and communicate information effectively
  • Demonstrates familiarity with a variety of search strategies (keyword, Boolean operators, phrase searching)
  • Utilizes the Find feature to locate information on a web page.


Competency:  Understands common security protocols related to Internet use                 

Associated Knowledge, Skills and Abilities:

  • Understands the purpose of anti-virus and anti-spam software
  • Identifies pop-up windows and blocks or allows them as necessary
  • Understands the function of cookies
  • Recognizes secure transaction sites and understands what type of activities are conducted there
  • Understands and applies the library’s computer and Internet usage policies.


Competency:  Understands and uses common social media tools

Associated Knowledge, Skills and Abilities:

  • Demonstrates familiarity with micro-blogging
  • Demonstrates familiarity with social networking sites
  • Demonstrates familiarity with photo-sharing, music-sharing and video-sharing.


Competency:  Uses technology to share information, communicate and collaborate

Associate Knowledge, Skills and Abilities:

  • Demonstrates familiarity with online file-sharing and collaboration tools (GoogleDocs, wikis, LibraryThing, Dropbox, Slideshare)
  • Uses web conferencing programs for synchronous, online meetings or learning
  • Identifies and uses help menus, tutorials and support communities to acquire the necessary skills
  • Locates and follows information sources to stay informed of new technologies and social tools.

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