TRAINING

ONLINE COURSES

Customer Service for Front-Line Public Library Staff

Customer Service Essentials for Front-line Public Library Staff


Self-Directed Online Course

Welcome to Customer Service Essentials! This course introduces a set of core values necessary for the creation of a customer-centered library culture and focuses on essential skills, attitudes and approaches for creating exceptional customer interactions. This self-directed course consists of three modules. You can navigate through the modules at your own pace. Throughout the course there are activities and knowledge checks intended to supplement the course material by allowing you to apply the content to the everyday life of your role in a public library and to test your knowledge of course material. Each module contains links to resources that are referenced in the course and can be read to supplement your knowledge of the topics covered in the course. You must complete the final quiz in order to receive an acknowledgement of completion. 

Cost: $90+HST

Find Out More

Budgets

Budgets

 

Self-Directed Online Course

The budget is an important tool for the library board and management. It is a blue print for service in the coming year and a tool for managing financial activities. The budget is a working document that must be thoughtfully prepared. This self-directed online course examines the budget process from gathering information for decision making to monitoring revenues and expenses. The nature of working in the municipal environment is considered as is the importance of policies and procedures. In this self-directed course, students will learn basic information about budget preparation, presentation, implementation and maintenance.

Cost: $90+HST

Introduction to Public Libraries

Introduction to Public Libraries

 

Self-Directed Online Course

Today’s public libraries are thriving. Library boards and staff are working hard to provide relevant services and welcoming public spaces. Traditional services are augmented by new media and digital information with staff carrying out new roles and responsibilities. The library is a vital service with staff making a significant difference in their community. There is considerable optimism about the future of public libraries, with public support for public libraries remaining strong.

This course is for anyone who wants to better understand the potential for 21st century public libraries and how libraries are a force for individual growth and development, social cohesion and community well-being. The material will also cover the context in which public libraries in Ontario are governed and funded, offering information on the purpose, governance and programs and services of public libraries.

Cost: Free

Managing Digital Content

Managing Digital Content

 

Self-Directed Online Course

This course uses the Digital Content Life Cycle as a framework, with one-course module for each component of the cycle. 

In most cases, this is a 12-month cycle, but it can vary depending on the licensing period for a particular product. The six steps of the Digital Content Life Cycle are shown in the image below. 

Selecting and managing a new digital product can involve most, if not all of the steps. There will be exceptions from time to time. For example, if a library purchases a product through a consortium like SOLS or the Ontario Library Consortium (OLC), some steps may be handled by the consortium. 

Cost: $90+HST

Reference and Information Services

Reference and Information Services

 

Self-Directed Online Course

This course focuses on the provision of reference service in the public library. 

Learning Objectives

By completing this course, learners will be able to:

  • Conduct reference interviews
  • Use tools to answer reference and readers' advisory questions
  • Construct search strategies
  • Evaluate information sources  

Requirements

This is a self-directed online course.  Learners progress through the course content at their own pace.   Upon registration, learners will be granted access to all course contents for one year.

Throughout the course, there are also suggested activities and knowledge checks. These activities are not mandatory, but it is recommended that you complete them. They are intended to supplement the course material by allowing you to apply the content to the everyday life of your role in a public library and to test your knowledge of course material.  

Cost: $90+HST

Space Planning in the Public Library

Space Planning in the Public Library


Self-Directed Online Course

This course examines current issues affecting space needs of public libraries, provides information on planning for new library spaces and discusses how existing library spaces can be optimized to meet the needs and expectations of the community.  This self-directed course consists of three modules.  You can navigate through the modules at your own pace.  Throughout the course there are activities and knowledge checks intended to supplement the course material by allowing you to apply the content to the everyday life of your role in a public library and to test your knowledge of course material.  Each module contains links to resources that are referenced in the modules and can be read to supplement your knowledge of the topics covered in the course.  You must complete the final quiz in order to receive an acknowledgement of completion.

Cost: $90+HST

Introduction aux bibliothèques publiques

Introduction aux bibliothèques publiques

 

Self-Directed Online Course 

Les bibliothèques publiques prospèrent encore aujourd’hui. Les conseils et le personnel de bibliothèque s’efforcent de fournir des services ciblés et des espaces publics accueillants. Les services traditionnels sont renforcés par de l’information numérique et de nouveaux médias, amenant le personnel à assumer de nouveaux rôles et de nouvelles responsabilités. La bibliothèque étant un service essentiel, le personnel qui y travaille est susceptible de faire une grande différence au sein de la communauté. L’avenir des bibliothèques publiques est très prometteur, et l’appui du public à leur égard demeure considérable.

Ce cours s’adresse à toute personne qui souhaite acquérir une meilleure compréhension du potentiel des bibliothèques publiques au XXIe siècle du fait de leur incidence sur la croissance et le développement de l’individu, la cohésion sociale et le bien-être communautaire. On y traite également du contexte dans lequel les bibliothèques publiques de l’Ontario sont gérées et financées, abordant notamment les notions de rôle, de gouvernance et de programmes et services propres aux bibliothèques publiques.

Cost: Free

Find Out More

Policy Writing

Policy Writing


Self-Directed Online Course

This course provides the information needed to successfully develop and maintain library policies. The course examines what makes for a good policy both in terms of format and content. The course material includes a checklist of essential policies used in most public libraries.   This self-directed course consists of three modules.  You can navigate through the modules at your own pace.  Throughout the course there are activities and knowledge checks intended to supplement the course material by allowing you to apply the content to the everyday life of your role in a public library and to test your knowledge of course material.  Each module contains links to resources that are referenced in the modules and can be read to supplement your knowledge of the topics covered in the course.  You must complete the final quiz in order to receive an acknowledgement of completion.

Cost: $90+HST

Collections and Development in the Public Library

Collections and Development in the Public Library

 

Self-Directed Online Course

This course describes the process of collection development in the public library from beginning to end. It begins with a process for assessing your current collection as well as the community’s needs and goes on to discuss collection development policies, collection planning, selection, and weeding. The course also highlights trends in collection development, including non-traditional collections. The last module of the course focuses on the marketing and promotion of collections in the public library.

Learning Objectives

By completing this course, learners will be able to:

  • Create a community profile
  • Assess a library collection
  • Write a collection plan
  • Identify library materials for selection
  • Create a collection marketing strategy
  • Weed a public library collection

Cost: $90+HST

To browse our Training offerings or to register, please click below

Contact Us

For assistance with any of our training offerings, please get in touch