TRAINING

ONLINE COURSES

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Customer Service for Front-Line Public Library Staff

Customer Service Essentials for Front-line Public Library Staff


Self-Directed Online Course

Welcome to Customer Service Essentials! This course introduces a set of core values necessary for the creation of a customer-centered library culture and focuses on essential skills, attitudes and approaches for creating exceptional customer interactions. This self-directed course consists of three modules. You can navigate through the modules at your own pace. Throughout the course there are activities and knowledge checks intended to supplement the course material by allowing you to apply the content to the everyday life of your role in a public library and to test your knowledge of course material. Each module contains links to resources that are referenced in the course and can be read to supplement your knowledge of the topics covered in the course. You must complete the final quiz in order to receive an acknowledgement of completion. 

Cost: $85+HST

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Budgets

Budgets


Self-Directed Online Course

The budget is an important tool for the library board and management. It is a blue print for service in the coming year and a tool for managing financial activities. The budget is a working document that must be thoughtfully prepared. This self-directed online course examines the budget process from gathering information for decision making to monitoring revenues and expenses. The nature of working in the municipal environment is considered as is the importance of policies and procedures. In this self-directed course, students will learn basic information about budget preparation, presentation, implementation and maintenance.

Cost: $85+HST

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Introduction to Public Libraries

Introduction to Public Libraries

 

Self-Directed Online Course

Today’s public libraries are thriving. Library boards and staff are working hard to provide relevant services and welcoming public spaces. Traditional services are augmented by new media and digital information with staff carrying out new roles and responsibilities. The library is a vital service with staff making a significant difference in their community. There is considerable optimism about the future of public libraries, with public support for public libraries remaining strong.

This course is for anyone who wants to better understand the potential for 21st century public libraries and how libraries are a force for individual growth and development, social cohesion and community well-being. The material will also cover the context in which public libraries in Ontario are governed and funded, offering information on the purpose, governance and programs and services of public libraries.

Cost: Free

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Readers Advisory Service in the Public Library

Readers Advisory Service in the Public Library

 

Self-Directed Online Course

Readers' advisory is a service provided by libraries to assist readers with discovering books they will enjoy. Today there is a growing commitment to readers' advisory services as libraries promote the value of leisure reading and embrace the joy of reading for pleasure. 

In this self-directed online course, students will learn to help readers who enjoy personal assistance with finding something good to read and readers who prefer to discover their next great read independently.   Students will study the theory of appeal in order to understand what readers enjoy about books. Students will also learn about tools and resources that support their work as reader's advisors and resources important to staying current with publishing and reading trends. 

Cost: $85+HST

 

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Space Planning in the Public Library

Space Planning in the Public Library


Self-Directed Online Course

This course examines current issues affecting space needs of public libraries, provides information on planning for new library spaces and discusses how existing library spaces can be optimized to meet the needs and expectations of the community.  This self-directed course consists of three modules.  You can navigate through the modules at your own pace.  Throughout the course there are activities and knowledge checks intended to supplement the course material by allowing you to apply the content to the everyday life of your role in a public library and to test your knowledge of course material.  Each module contains links to resources that are referenced in the modules and can be read to supplement your knowledge of the topics covered in the course.  You must complete the final quiz in order to receive an acknowledgement of completion.

Cost: $85+HST

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Introduction aux bibliothèques publiques

Introduction aux bibliothèques publiques

 

Self-Directed Online Course 

Les bibliothèques publiques prospèrent encore aujourd’hui. Les conseils et le personnel de bibliothèque s’efforcent de fournir des services ciblés et des espaces publics accueillants. Les services traditionnels sont renforcés par de l’information numérique et de nouveaux médias, amenant le personnel à assumer de nouveaux rôles et de nouvelles responsabilités. La bibliothèque étant un service essentiel, le personnel qui y travaille est susceptible de faire une grande différence au sein de la communauté. L’avenir des bibliothèques publiques est très prometteur, et l’appui du public à leur égard demeure considérable.

Ce cours s’adresse à toute personne qui souhaite acquérir une meilleure compréhension du potentiel des bibliothèques publiques au XXIe siècle du fait de leur incidence sur la croissance et le développement de l’individu, la cohésion sociale et le bien-être communautaire. On y traite également du contexte dans lequel les bibliothèques publiques de l’Ontario sont gérées et financées, abordant notamment les notions de rôle, de gouvernance et de programmes et services propres aux bibliothèques publiques.

Cost: Free

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Policy Writing

Policy Writing


Self-Directed Online Course

This course provides the information needed to successfully develop and maintain library policies. The course examines what makes for a good policy both in terms of format and content. The course material includes a checklist of essential policies used in most public libraries.   This self-directed course consists of three modules.  You can navigate through the modules at your own pace.  Throughout the course there are activities and knowledge checks intended to supplement the course material by allowing you to apply the content to the everyday life of your role in a public library and to test your knowledge of course material.  Each module contains links to resources that are referenced in the modules and can be read to supplement your knowledge of the topics covered in the course.  You must complete the final quiz in order to receive an acknowledgement of completion.

Cost: $85+HST

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Public Libraries and the Municipal Environment

Public Libraries and the Municipal Environment


Self-Directed Online Course

This course provides an overview of the organzation and stucture of municipalities in Ontario and examines how public libraries fit into the overall municipal structure.  This self-directed course consists of three modules.  You can navigate through the modules at your own pace.  Throughout the course there are activities and knowledge checks intended to supplement the course material by allowing you to apply the content to the everyday life of your role in a public library and to test your knowledge of course material.  Each module contains links to resources that are referenced in the course and can be read to supplement your knowledge of the topics covered in the course.  You must complete the final quiz in order to receive an acknowledgement of completion.

Cost: $85+HST

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